Using the key information, you provide us, we take market data from the local area of your property and add it to a wealth of property knowledge to come to a realistic rental valuation.

If you decide to proceed, we will send you a pre-populated Terms of Business, which outlines each service fully, and can be signed and returned to us digitally for complete ease.

All the specific details about your property are then prepared which includes images, a description, floorplans, and the EPC rating plus more.

Around this time, we will organise any necessary safety checks and certifications so that the property is deemed safe before we invite people to view. This will involve electrical installation condition report, portable appliance testing, fire alarm testing, carbon monoxide (CO) alarm testing and an advanced legionella risk assessment if applicable.

The hours of work to this point are packaged together into our online format and posted on major property portals to ensure your property has the audience it deserves. We will also make people within our existing Applicant Database aware of your property coming to market, which should create immediate interest in your property.

We ask each applicant to populate an application form which will ask them to provide all the information we should need from them.

Each applicant undergoes tailored referencing, which is based on the agreed rent and their income, by using the power of Open Banking and Experian Credit Checks.

Our check goes further by verifying previous rents paid over the past 12 months, employment status and references from their employer and current landlord.

These checks are a key part of our due diligence process on your new Tenants, but it is important to keep in mind that situations can change, and you should keep a contingency fund to hand to mitigate your risk.

It is very important to have a legally binding contract drafted between you and the Tenant. We draft the agreement for you and once all parties are happy then begin the signature loop which is completed online to save time and reduce hassle.  Once the Tenancy Security Deposit and the First Months’ Rent are received, the final document is then dated and sealed then shared with all parties on the agreement.

The typical Tenancy Security Deposit of 5 weeks rent is taken and held within our Protected Client Money Account.  Once the Tenancy Agreement is signed this is then transferred to your nominated Deposit Protection Scheme Account, either with The Deposit Protection Service, MyDeposits or the Tenancy Deposit Scheme.  The money is securely held here until the end of the tenancy where it will then be returned to the Tenant unless there is a dispute.

Inventories are an essential part of any tenancy set up for both the Landlord and the Tenant. Because of this, we provide a professional inventory of your property (up to and including 3-bedroom properties – for extra rooms see our fees) as standard and at no extra cost!  This is one of the standout benefits we include which most Letting Agencies charge you hundreds of pounds extra for.

Our Referencing Process should help reduce this possibility, but late payments can happen from even the very best Tenants. If this were to happen with your Tenants, we will inform you of the failure of payment in the first instance and then work with your Tenants on your behalf to understand any problems they may be facing and work out a solution for you.

Every 6 months we will carry out an on-site property inspection (some agents only have a video call with the Tenants) and will provide a full photographic report. This serves various purposes, from ensuring the Tenant is treating your property in a ‘Tenant like manner’, ensuring any maintenance issues are kept to a minimum, or to ensuring your ongoing compliance with the Housing Health and Safety Rating System (HHSRS), Homes ((Fitness for Human Habitation) Act plus many more.

We will set up reminders so that any lapsing safety certificates are replaced efficiently enabling you to stay compliant with your Landlord obligations.

At the end of the tenancy, we will perform our check-out procedures with your Tenants. This will ensure that we have an accurate record of the condition of the property at the time the tenancy ends and can compare this against the initial inventory.  Substituting for fair wear and tear, we will determine if there is any damage.

We will transfer utilities and council tax and prepare the property for any expected void periods, if applicable.